Fly n Pay Later
Operations · Full-time · Johannesburg, Gauteng · Immediate start
Apply for this role ↓Ideally
Preferences, not cut-offs.
Support at Fly n Pay Later is not a call-centre script. It is the human side of a product built on trust.
You will help customers through bookings, payments and travel changes, own problems until they are solved, and feed what you learn back into how we build. When someone asks "is this legit?", you are the person who proves the answer is yes.
What you will do
Own customer queries end to end across email, WhatsApp and social: bookings, payments, changes, refunds
Work with our pay-later partners and airlines to resolve issues fast
Handle time-sensitive travel problems calmly and accurately
Document recurring issues and push fixes to the product team
Help build the knowledge base, macros and FAQ as we scale
Protect response time, resolution rate and satisfaction
What we are looking for
Genuine empathy, plus the spine to own a problem to the end
Excellent written English; additional South African languages are a real asset
Organised under pressure, because travel problems do not wait
Comfortable learning systems quickly
Any degree or diploma fits. We care about judgement and communication, not the certificate.